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Contact Amway Customer Service

Amway Phone Numbers and Emails

Toll-Free Number:

  • (800) 253-6500
Call customer service
Send Message

Customer Service:

  • (616) 787-6000

Legal:

  • (616) 787-6712
    Amway Business Conduct and Rules Department
  • (616) 787-7833

Amway Emails:

Legal
Amway Business Conduct and Rules Department
customer.service@amway.com
michel_terry@alticor.com
Designated Agent
Is this your business?

How to Contact Amway Customer Service?

Most Popular Number:

(800) 253-6500
Total calls: 1 464 Issues resolved: 105 Last call: Apr 21, 2025
author avatar
PissedConsumer Reporter

The company offers multiple phone numbers at your disposal to contact the Amway customer service team. The toll-free number 1-800-253-6500 allows customers to contact the support team without any calling charges. Another number to contact the team is 1-616-787-6000. If you need to solve your legal issues or queries, dial the company’s contact numbers 1-616-787-6712 or 1-616-787-7833. If you have lawful inquiries, call 1-800-925-6278. Feel free to contact Amway customer support during their regular business hours to have your issues resolved.

The Amway customer service number hours Monday through Friday is between 9 AM and 11 PM ET. During this period, the support team can assist customers with multiple issues, such as order assistance, product information, returns and refunds, and account support. You can either dial this number or send the team an email as well. However, you may need assistance outside of the mentioned hours. In that case, the company website features plenty of valuable resources that customers can use to solve their issues.

Amway has its corporate headquarters at 7575 Fulton Street East Ada, Minnesota 49355-0001, United States. This strategic corporate location is the central nerve center for Amway's extensive operations and corporate functions. The mentioned address can also be used to contact the Amway customer support team for all business-related inquiries, collaborations, or interactions with Amway. The support team is accessible at this central hub and is committed to providing timely and professional assistance for your business needs. You can send direct correspondence to the address or pay a visit personally if you are near the area.

Customers can also contact the Amway customer service team online via the company's official website. To do so, visit the website and head to the Help Center page. It features various topics, which you can browse to find one related to your questions and issues. These include questions about orders and tracking, product details, sales tax information, and account management issues. Alternatively, customers can submit a contact request form on the Amway USA official site. You can enter your IBO or customer number or sign in as a guest to complete the form and submit your issues. Apart from the contact request form, you can also directly email at customer.service@amway.com.

If you wish to contact the Amway customer support team through "My Account," start by visiting their official website. If you already have an account, log in. However, if you are a new user, you will need to go through the sign-up process on the website to create a new account. Once you have logged in to your account, you will find multiple streamlined and straightforward methods to contact the company customer service team. This smooth process ensures that customers can seek assistance or address any concerns and questions, all within the convenience of your account. Whether you require resetting your password, address, or personal information, you can do plenty of stuff via My Account.

Amway Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Amway Customer Service is rated at 3 out of 5. Consumers who contact the company are mostly neutral. More commonly used way of contact is by phone.

    Source Distribution
    95% phone 5% email
  • The best phone number to call Amway is 8002536500. 84% of consumers used this number to address their issues and concerns.

  • The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 4 minutes.

  • Be prepared for the call as Amway may ask you for the following information to identify you as a customer: first and last name, address or zip code or email.

View full overview ›
PissedConsumer Club

Contact Information

Amway Website:

Amway Help Center:

Corporate Office Address:

Amway
7575 Fulton Street East
Ada, Minnesota 49355-0001
United States

Other Info (opening hours):

Additional Fax Number:

Amway Business Conduct and Rules Department +1 (616) 787 7896

More contact details

Fax:

+1 (616) 787 4306

Amway Rating Based on 33 Reviews

Rating details

3.3
more details
Customer service
Product or Service Quality
Location
Value for money

Rating stats

Rating trend

How Good is Amway's Customer Service?

Elin Ofv
Elin Ofv
Feels Disappointed | Feb 07, 2024

I ordered product about a month and a half ago and still haven’t gotten it. We’re on our third attempt. I placed the order last Friday and your shipper isn’t picking it up till tomorrow or Friday. This is unacceptable. Please have a US supervisor call me.

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Moss Ioh
Moss Ioh
Feels Disappointed | Sep 14, 2023

Not satisfied at all!

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Chellie Scu
Chellie Scu
Feels Disappointed | May 29, 2023

Could not get any response

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Jakel Qjt
Jakel Qjt
Feels Satisfied | May 10, 2023

The young man wall polite and knowledgeable. He gave w great customer service. His name is Alfredo (he said it sounds like Alfred).

Read full quote
Javonda Wxd
Javonda Wxd
Feels Satisfied | Jan 18, 2023

Happy

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Aaliyah Krs
Aaliyah Krs
Feels Satisfied | Dec 31, 2022

It’s very hard to place an order online. You need to work on it

Read full quote

Summary of Amway Customer Service Calls

1.8K TOTAL
CALLS
03:33 AVG CALL
DURATION
24% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Amway?

Request for Information Question:

  • “Is there a way I can call the number and speak to a real person to place my future orders and claim my points before December?”
  • “Place an order”
  • “Confirming my product order made on 6/20/2024”

Product/ Service Question:

  • “Truck damage”
  • “I just made a order and I want add more products”
  • “Want to connect with an English/Japanese speaking representative.”

Shipping and Delivery Question:

  • “Wrong delivery”
  • “Delivery”
  • “Lost package”

Activation/ Cancellation Question:

  • “Fue un accidente cancelar mi producto de desodorante Quiero que llegue”
  • “Renew my membership.”
  • “Canceling”

Account Question:

  • “I not have access for my account”
  • “I can't get signed into my customer account.”
  • “Customer login”

Return/ Replace Question:

  • “Filter module replacement”
  • “Return request”
  • “Return order get my money back”

Payments and Charges Question:

  • “Trying to pay my bill and I don't have an account number”
  • “Bill question”
  • “Unauthorized charge”

Cards Question:

  • “Ribbon gift card”
  • “Need new card”
  • “Lost card”

Refund Question:

  • “Refund”
  • “Get refund for start up”
  • “Refund my money”

Website/ Application Question:

  • “Website problem”
  • “When will glister toothpaste be available on the website?”
  • “I could not place an order thru the website”

Employment Question:

  • “Erick Sonny Tsosie w-2”
  • “W-2”
  • “I need my 1099NEC”

Staff Question:

  • “Customer service”
  • “Service inquiry”
  • “Actually by mistake paytm done on this mway services”

Other Question:

  • “Quiero prepararme como consultora artistry”
  • “Me rejistre y no tengo mi id no resivi mi corre”
  • “Necesito ayuda”

Compare Amway Customer Service To

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